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STANDARD TERMS AND CONDITIONS OF SALE


 Here is a clean, simple, brand-friendly Terms & Conditions document.

It avoids heavy legal language and sounds like what a small or mid-sized company would use.

Terms & Conditions

Welcome to Velrone. By placing an order with us or using our services, you agree to the following terms and conditions. These policies help us maintain transparency and provide a consistent experience for all customers.

1. Orders & Payments

All orders must be paid in full at the time of purchase unless stated otherwise. Prices listed on our website or communication channels are final and may change without prior notice. Once an order is placed, customers are responsible for providing accurate delivery details and contact information.

2. Shipping & Delivery

We aim to process and ship orders as quickly as possible. Delivery timelines may vary depending on location, courier availability, and external factors. Delays caused by the courier service or unforeseen circumstances are outside our control.

3. Return Policy (2-Day Window)

We offer a 2-day return policy from the date of delivery. The following conditions apply:

  • Returns are accepted only within 2 days after the order has been delivered.
  • Products must be unused, in their original condition, and include all tags and packaging.
  • After the 2-day period, no returns, exchanges, or refunds will be accepted under any circumstances.
  • Return approval is subject to inspection once the product is received back.

Please note that shipping charges (if applicable) are non-refundable.

4. Cancellations

Orders can be cancelled only before dispatch. Once an order has been shipped, it cannot be cancelled and will fall under the return policy mentioned above.

5. Product Quality & Variations

We strive to ensure that every product matches the description and images displayed. However, minor variations in colour, texture, or finish may occur due to manufacturing or screen display differences. These variations are not considered defects.

6. Liability

Velrone is not responsible for damages caused by misuse, improper handling, or normal wear and tear. Our responsibility is limited solely to the value of the purchased product.

7. Customer Responsibilities

Customers are expected to:

  • Provide correct shipping information
  • Inspect products upon delivery
  • Reach out within the 2-day window for any return-related concerns

Failing to follow these steps may result in loss of eligibility for returns or support.

8. Changes to Terms

We may update or modify these Terms & Conditions whenever necessary. Any changes will be posted on our website or official channels. By continuing to shop with us, you agree to the updated policies.